The Home First Support Service (previously known as the Hospital Discharge Service) is made up of 3 elements:

Prior to admission – This support is for older people, aged 60 and over, in the community who may be at risk of admission to hospital. Referrals can only be made via staff in the Community Resource Teams (CRTS).

Emergency Unit – the Liaison Officer based at the Emergency Unit at UHW provides advice and information to older people, either in person or by telephone contact, who are in the Emergency Unit or have visited the department.

Post discharge – This support is for older people, aged 60 and over, on discharge from hospital and provides practical, emotional and liaison support to help individuals regain their independence and reduce any risk of readmission to hospital. Referrals can be made via family, friends, the wards, social workers or patients themselves.

The Service will provide 3 to 4 calls over a 2-week period, although there is flexibility to extend over a longer period where appropriate. Support will be delivered between the hours of 8.30 to 6pm, including week-ends and bank holidays (except Christmas Day & Boxing Day).

The Service is delivered by paid Support staff called Home First Officers and is registered as a domiciliary care agency with the Care and Social Services Inspectorate Wales (CSSIW).


For more information phone: 029 2068 3693.


Charity Number: 1137821

Company Number: 7345521

Call us:

029 2068 3600


Find us: 

Unit 4 Cleeve House, Lambourne Crescent, Llanishen, Cardiff, CF14 5GP

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